Refund Eligibility
At Studrixa Forgan, we stand behind our financial forecasting and budgeting platform. You may be eligible for a full refund if you request it within 30 days of your initial subscription purchase. This applies to all our premium plans and services.
Refunds are processed for subscriptions that haven't been extensively used. We define "extensive use" as accessing more than 75% of available features or generating more than 50 financial reports within the refund period.
Important: Free trial periods and promotional subscriptions may have different refund terms. Annual subscriptions requested for refund after 30 days may be eligible for partial refunds based on unused months.
Refund Process
Getting your refund is straightforward. We've designed our process to be transparent and efficient, typically completing most refund requests within 5-7 business days.
Contact our support team at contact@veritusexperts.com with your refund request. Include your account email and subscription details.
We'll review your account within 24 hours to verify eligibility and usage patterns against our refund criteria.
Once approved, we'll process your refund to the original payment method. You'll receive a confirmation email with tracking details.
Your account access will continue until the end of your current billing period, allowing you to export any important data.
Processing Times & Payment Methods
Refund processing times vary depending on your original payment method. Most customers see their refunds within the timeframes below, though some financial institutions may take longer.
3-5 Days
Credit Cards
5-7 Days
PayPal
7-10 Days
Bank Transfers
For international payments, additional processing time may be required due to currency conversion and international banking procedures. We'll keep you informed throughout the process via email updates.
Special Circumstances
We understand that sometimes circumstances change unexpectedly. While our standard policy covers most situations, we also consider refund requests beyond the 30-day window in cases of documented technical issues, billing errors, or significant life events.
If you've experienced ongoing technical problems that prevented you from using our platform effectively, we may extend the refund period. Similarly, duplicate charges or billing system errors are resolved immediately with full refunds regardless of timing.
For enterprise customers with custom contracts, refund terms may differ based on your specific agreement. Please refer to your contract documents or contact our enterprise support team for clarification.
Need Help with Your Refund?
Email: contact@veritusexperts.com
Phone: +972528082423
Address: Tartsav St 18, Holon, 58313, Israel